Privacy Policy

1. Introduction

Byward Logistics (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our logistics services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. By using the website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and company name.
• Shipment information: origin and destination addresses, cargo descriptions, and delivery preferences.
• Communication data: messages you send via our contact forms, email, or phone.
• Technical data: IP address, browser type, operating system, and pages visited, collected automatically when you use our website.
• Usage data: information about how you interact with our website and services.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries and provide quotes for logistics services.
• Process and manage shipment bookings and delivery coordination.
• Communicate service updates, notifications, and relevant information.
• Improve our website, services, and customer experience.
• Comply with applicable laws and regulatory obligations.
• Detect, prevent, and address fraud or security issues.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: carriers, warehousing partners, and technology vendors who assist in delivering our services, under strict confidentiality obligations.
• Legal authorities: when required by law, court order, or to protect the rights and safety of Byward Logistics, its clients, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, with appropriate notice to affected individuals.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable laws and regulations. Shipment records are typically retained for a minimum of 7 years in accordance with logistics and tax compliance requirements. Contact enquiry data that does not result in an active business relationship is deleted after 24 months.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@bywardlogistics.ca.

7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

8. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: